• Delivery is to mainland UK only.
• We require you to sign a delivery note on receipt of the goods.
• The delivery charge will be clearly displayed on your order confirmation.
• Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. It is not possible for us for maintaining a reasonable level of delivery charge to receive any special requirement for organising the delivery.
• You will be provided with a delivery date and the relevant contact numbers when your order is confirmed.
• The delivery service does not include installation of the product.
• You should ensure you complied with all manufacturer guidelines, as regards setting and use of the goods.

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Delivery times are calculated in working days (Monday to Friday inclusive). In the case of bank holidays, please allow an extra two working days.

We intent to deliver within 3 working days. Our customer service will attempt to call or e-mail you if we become aware of an unexpected delay.

IMPORTANT: We do everything we can to meet the delivery times specified here. Nevertheless, delivery times may be affected on occasion by factors beyond our control and therefore they cannot be guaranteed.

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You can track the progress of your order either by

• Receiving a payment receipt by e-mail (which indicates your order went through payment acceptation), thus indicating the picking and sending of the good is effective.
• Or phoning our call center at : 01482 592559. Lines open Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.

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Please e-mail us at order@comet-accessories.co.uk or call us at 01482 592559. Lines open Mon-Fri 8.30am- 6pm, Sat 9am-6pm, Sun 10am-5pm.

Always mention in your correspondence with us your order number as the main tracker.

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You can cancel your purchase at any time either before or up to 7 days after delivery by:

• following the "Returns" instructions in your delivery documentation;
• e-mailing us at order@comet-accessories.co.uk
• Phoning us on 01482 592559 - please have your order reference number and delivery details to hand;

Whatever the reason for the return, once you placed your claim, you have to wait our return authorization receipt (by e-mail) before returning the good : this receipt will serve as a tracker, and as a delivery note for the physical return, then the identification and correct control in our Return Dpt.

We cannot accept returns of Accessories in Comet stores.

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund; however you must pay the cost of return.

We cannot cancel your purchase when the seal has been broken on any software (if any) included with the accessories; when the goods were a special order to your specification.

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If there is a fault with your product within six months of delivery, we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To be considered for a refund or exchange the product must be: in otherwise "as new" condition; and complete with any accessories and free gifts offered with it, the original box and packaging.

Please phone Customer Service on 01482 592559. Lines open Mon-Fri 8.30am- 6pm, Sat 9am-6pm, Sun 10am-5pm.(customerservice@comet-accessories.co.uk Monday to Friday).

Please return the product to the address you get on the return authorization

Whatever the reason for the return, once you placed your claim, you have to wait our return authorization receipt (by e-mail) before returning the good : this receipt will serve as a tracker, and as a delivery note for the physical return, then the identification and correct control in our Return Dpt.

If an accessory is faulty under guarantee we will happily exchange it for the same item. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs (standard British mail) of returning the goods for replacement or refund.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

For consumable items (e.g. non-rechargeable batteries, ink cartridges, paper...) we do not contemplate any type of returns.

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Had you received an accessory that was not the one ordered and specified in your order receipt, we will always offer you the choice of an exchange or refund if the claim occurs within 7 days of delivery.

To be considered for a refund or exchange the product must be: in otherwise "as new" condition; and complete with any accessories and free gifts offered with it, the original box and packaging.

Please phone Customer Service on 01482 592559. Lines open Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.(customerservice@comet-accessories.co.uk Monday to Friday).

Please return the product to the address you get on the return authorization.

Whatever the reason for the return, once you placed your claim, you have to wait our return authorization receipt (by e-mail) before returning the good : this receipt will serve as a tracker, and as a delivery note for the physical return, then the identification and correct control in our Return Dpt.

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