Frequently asked questions - comet-accessories

Products

Can I buy appliances on www.Comet-Accessories.co.uk? Comet-Accessories.co.uk specializes in accessories, consumables and peripherals for a wide range of household appliances. If you can't find the item you’re looking for, contact us by e-mail at customerservice@comet-accessories.co.uk or you can call us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How can I find the product I'm looking for? Comet-Accessories.co.uk offers you three options. Firstly you can find your product by entering a term or a keyword from the item you’re looking for. Using the search engine at the top of the website (advanced search available). Secondly on the home page there is a top bar navigation which will show you our nine main categories. Finally there’s a household appliance search tool on the right side of the home page. If you encounter any problems or would rather place an order by telephone you can contact us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How does the search engine work? Enter a general word in the search box at the top of the page (e.g. “cartridge”) if you want several listings from which to choose. Enter a more specific word or words (e.g. “alkaline battery”) to narrow results down. You can also enter brand names, model references and Comet-Accessories.co.uk product codes if you know them. You can also find the accessory you're looking for by choosing the household appliance it’s compatible with in the blue search box or by using different criteria in the advanced search box. Comet-Accessories.co.uk specializes in accessories, consumables and peripherals for household appliances. If you can't find the item you’re looking for, contact us by e-mail at customerservice@comet-accessories.co.uk or you can call us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
I can't find the product I'm looking for. Can you help me? Our Home page and the rest of the website offer you a wide range of remarkable products. Every single product has a technical sheet attached to its image. Click once on an image to display the technical specification. You can find a product by entering a term or a keyword from the item you’re looking for in the search engine at the top of the website (advanced search also available). On the home page there is a top bar navigation which will show you our nine main categories and a household appliance search tool. If the product you require is not displayed on our website or would rather place an order by telephone you can contact us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
What do you mean by compatible product? Manufacturers generally sell a range of accessories and consumables for every household appliance they produce. However you can also find equivalent accessories from different brands which function perfectly with the same household appliance. These accessories are called compatible or adaptable products. Their brand is usually different from the brand of the household appliance they are compatible with. Enter a general word in the search box at the top of the page (e.g. “cartridge”) if you want several listings from which to choose. Enter a more specific word or words (e.g. “alkaline battery”) to narrow results down. You can also enter brand names, model references and Comet-Accessories.co.uk product codes if you know them. You can also find the accessory you're looking for by choosing the household appliance it’s compatible with in the blue search box or by using different criteria in the advanced search box.
Is the availability information reliable? Products that are not available are not displayed on the site for purchase.
How can I compare two different products on your site ? On Comet-Accessories.co.uk you have the option to compare up to 4 different products. In order to compare products, you need to click on ‘add to compare’ on each of the items you wish to make a comparison against. Then at the bottom of the “compare products” box to the right of the screen, you click on "compare selected products".

Orders

Why should I purchase from www.Comet-Accessories.co.uk? We’ve noticed that many of our competitors offer various different prices on their websites. That's why everyday we carry out new comparisons with thousands of prices. So if it proves that one of our prices is too high we lower it immediately. Not only do we commit ourselves to offering you our best prices, but we also assure you one of the most protected methods of payment on Internet. This includes secure checking of your bankcard data, but also other details such as your address, your postcode and the CV2 security code on your bankcard. Thus, nobody else except our highly qualified staff have access to your personal information. Buying on Comet-Accessories.co.uk is easy. You can compare a huge selection of products at unbeatable prices and study the technical characteristics and advantages of each product in order to help you to make the best choice. You can order directly from home with confidence, knowing that your parcel will be delivered as soon as possible. If you have any other questions regarding your order you can contact our customer services by e-mail at customerservice@comet-accessories.co.uk or by telephone on 01482 592559. Our customer advisers will be at your service to advise and help you from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
When will I receive my receipt? You will receive your receipt by e-mail when your transaction has been processed using the e-mail address you entered whilst placing your order. If you have not received a receipt, please contact us at customerservice@comet-accessories.co.uk quoting your order details and you will be sent another copy.
Do the prices of the goods and services you offer include VAT? Yes, the prices of all goods and services advertised are inclusive of all applicable taxes including VAT.
I've recently sent you a refund request and I still haven't received an answer? If you have followed all of our instructions and still haven’t received any refund on your bank account, please contact us by mail at customerservice@comet-accessories.co.uk or by phone at 01482 592559.
Are your prices competitive? We guarantee low prices all the year round. At Comet-Accessories.co.uk, we commit ourselves to checking our competitor’s prices as often as possible. In order to guarantee you the lowest prices on the market. We check on average 4000 items every week. However, though we do our best, we may miss a price. Comet-Accessories.co.uk price warranty is applied on the day of your order. For the price warranty we require that the same product is available immediately from our competitor. This warranty requires written evidence (leaflets, estimates, dated screen shoots etc) or verbal evidence from our competitors. This guarantee does not apply to warehouse groups or other membership clubs.
How do I place an order? If you want to place an order on Comet-Accessories.co.uk, choose the product(s) you want to order and click on "add to basket". This button will send you directly to the purchase process. This process is made up of 4 stages illustrated by an indicator at the top of the page that shows you in which stage you're located. The first stage is called "Your basket”. It recapitulates the whole order, the different products you have chosen, their quantity and the sum of all the selected items. During the second stage, you need to enter your details unless you're already registered. If you haven’t registered you must register yourself entering your email address as a login and your chosen password. Then you need to fill in all the fields in the opening window. The last stage is the "payment stage". If you'd rather place an order by telephone please contact us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How do I know my order was registered? When you place an order on our Website, you’ll receive an e-mail confirming that we’ve received your order. You’ll receive a second e-mail shortly afterwards confirming that your order has been processed and stating your delivery date. If after 24 hours of placing your order you’ve not received a second e-mail confirming that your order has been processed, please contact us for further information. If you ordered by telephone these details will be confirmed whilst your order is being taken. If for any reason you don't receive a delivery date when placing your order online or over the telephone, you can contact us by email at order@comet-accessories.co.uk or by telephone on 01482 592559 to confirm the status of your order.
I’m having difficulties placing my order, what should I do? If for any reason you have problems in placing an order or viewing our Website, please contact us by telephone on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm and we’ll be able to advise further. It will help us to diagnose and resolve the problem if you can tell us any error message you receive and, if you know it, the browser type and version your PC is running.
Can you gift-wrap my order? Unfortunately, we currently do not offer this service.
Can I pay for my purchase in store? Comet-Accessories.co.uk stocks some accessories not necessarily available in store. So if you order on our website you must pay on-line. Your purchase will be delivered to your address. You cannot collect your purchase from a store.
If I encounter a problem with my order can my local store advise me? If you encounter any problem with your order you’ll need to contact customer services. You can contact us by e-mail at customerservice@comet-accessories.co.uk or call us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm. Unfortunately stores don’t have access to any information regarding your order.

Payment

Which payment methods can I use to make a purchase? Comet-Accessories.co.uk accepts different credit cards: Visa, MasterCard and debit cards. Our credit card payments are completely safe. We use one of the most reliable secure payment systems available on the Internet: the SSL protocol. (For more information, visit www.ssl.com). If you don't want to pay on line, you can place your order by telephone on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How do you secure credit/debit card payments? Comet-Accessories.co.uk accepts different credit cards: Visa, MasterCard and debit cards. Comet-Accessories.co.uk employs state-of-the art data encryption to ensure safe and secure transactions. Credit card payments are secured thanks to the industry standard Secure Sockets Layer technology (SSL). When you enter this area on the website, a small yellow padlock appears in the bottom right hand corner of your browser. The other indication of security is in the address bar. You will notice that "http://" is replaced by "https://" (the "s" standing for secure). Secure Sockets Layer encrypts all your banking data, which ensures you that all data remain private and secure. Only banks have access to this information. This system is used by literally millions of websites worldwide to secure Internet transactions between the server and the customer. When you pay by credit card you also have to enter your card security code. This code is a unique three or four-digit number printed on the reverse of your credit card. This number is not embossed on the card and hence not printed on any receipts. This makes it difficult for anyone other than the genuine cardholder, to know it. If you have any other questions call us on 01482 592559. Our customer advisers will be happy to help you.
I'd rather not pay on line. Which other payment methods do you offer? Comet-Accessories.co.uk accepts different credit cards: Visa, MasterCard and debit cards. Our credit card payments are completely safe. We use one of the most reliable secure payment systems available on the Internet: the SSL protocol. (For more information, visit www.ssl.com). If you don't want to pay on line, you can place your order by telephone on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
Is my money withdrawn directly after I have placed an order? Your money will be withdrawn as soon as your order is dispatched. This means you only pay for the ordered items that are currently available.
I was disconnected during the payment stage. What should I do? As long as you don't validate your payment, your order cannot be stored. To validate your payment, connect yourself again and re-enter your order. Don't worry your order won't be registered twice.
Can you send me a VAT receipt? The VAT receipts are only available on request. If you need a VAT receipt, please send us an email at customerservice@comet-accessories.co.uk. Don't forget to enclose all your receipt details, the order's reference, your address and your company’s information.
How reliable is product availability? Comet-Accessories.co.uk is updated daily to include products which are currently in stock in our warehouses or available from our suppliers. If a product is not in stock on a particular day, the product will be clearly marked "out of stock" and you will not be able to add it to your basket. In case of an availability problem, where the number of orders exceeds the current stock level, you will be informed by email with an expected availability and delivery date for your order.

Delivery

How much does the delivery cost? Delivery service to United Kingdom costs £4.95 for every purchase order with a weight under 30kg. Collissimo Expert International, the international branch of the French mail, provides this service.
Is it possible to deliver my goods to an address other than my billing address? We can deliver to either your home address, or any address within the UK mainland.
What happens if I am not at my delivery address at the time of delivery? The courier will leave a card to inform you that he came to deliver while you were out. You’ll be able to re-arrange with the courier for a new delivery date.
I ordered 2 products but only 1 has arrived, can you help me? Comet-Accessories.co.uk will always try to provide a great service. That's why, if for some reason one of the products that you've ordered is not available. We’ll carry out at our expense a first delivery with the available item(s). On Comet-Accessories.co.uk you can consult your personal account at any time. The heading "Track your order" will enable you to find a new order created with the missing item(s). This new order will be sent to you as soon as the product(s) are available again. We won't invoice you any additional shipping expenses for this new parcel.
If my order includes several items, will they be delivered together? Normally, we deliver all your products at the same time. If that’s not possible, we will advise you consequently. If for some reason one of the products that you have ordered is not available, we will carry out at our expense a first delivery with the available items. On Comet-Accessories.co.uk you can consult your personal account at any time. The heading "Track your order" will enable you to find a new order created with the missing items. This new order will be sent to you as soon as the products are available again. We will not invoice you any additional expenses for this new parcel.
How long does delivery take? All products can be delivered in 3 working days. The availability of these products is clearly indicated on the product page. If you require further information, please contact us by email at customerservice@comet-accessories.co.uk or by telephone at 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
Can I refuse the delivery? Yes. If you do not sign for the parcel, the courier will return it to us. However the carriage costs will remain chargeable to you.

Order Tracking

Why was my order not registered? The orders recorded on our website are processed within 4 hours during working hours. The orders placed after 4pm, during the weekend or on public holidays will be processed on priority the next working day. Apart from these order requirements, if your order has not been processed, do not hesitate to contact us by email at order@comet-accessories.co.uk or by telephone on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How can I track my order? You can track your order at any time. You just have to click on the link: "Track your order" and identify yourself on the Comet-Accessories.co.uk homepage. The progress report since your order arrival and its dispatch will appear opposite the order that interests you. Obviously our Customer Service remains at your service for any other information. You can contact us by email at order@comet-accessories.co.uk or by phone on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm. Please provide your order references so we can answer you as quickly as possible.
I have received a damaged product. What should I do? If you receive a damaged product, contact us by email at customerservice@comet-accessories.co.uk or call us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm. One of our customer advisers will advise you about what to do in order to exchange your product as soon as possible. Please don’t send back anything without first contacting our Customer Services. Each returned product must be identified by a return number, which is sent to you by customer services with your Return Coupon.
My product does not appear to work, what shall I do? Make sure that your product is connected, that the socket works and that the fuses have not blown. Check the "troubleshooting" section in your instruction booklet, which can help solve basic problems. If you continue to experience difficulties you should contact our customer service team by email at customerservice@comet-accessories.co.uk, we will answer you within 24 hours, or call us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
I purchased an item 7 days ago and I have already used it. Can I still get a refund? If you bought via Comet-Accessories.co.uk or by telephone you have the right to cancel your order within seven working days from the day we delivered it to you. The product must be intact, not used and in its packaging. Consequently if you have already used your product you cannot benefit from the seven working days retraction time.
I ordered a product on Comet-Accessories.co.uk. Can I get a refund or make an exchange? A full refund is guaranteed if you send back the product(s) bought from Comet-Accessories.co.uk or by phone in the 7 days following the date of purchase or delivery. Faulty products still under the manufacturer's guarantee will be exchanged for free. For information, you should contact our Customer Services when you want to send back one of your products. If you do not ask for a return number before sending back your goods, the refund process could be delayed.
I ordered a product 7 days ago. Can I get a refund or make an exchange? If you bought via Comet-Accessories.co.uk or by telephone you have the right to cancel your order within seven working days from the day we deliver them to you. The product must be intact, not used and in its original packaging. Consequently if you have already used your product you can't benefit from the seven working days retraction time. Don't forget to contact our Customer Services before sending your item back. As each returned product must be identified by a return number. Which is sent to you by customer services with your Return Coupon.
My order did not arrive as expected. What should I do? We do our best to provide a great service. We are sorry to note that your delivery did not arrive as expected. In the unlikely event that a delivery does not arrive or is late, please contact us by email at order@comet-accessories.co.uk or by telephone on 01482 592559, from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How can I cancel my order? If you wish to cancel your order prior to delivery, please contact us so delivery can be cancelled and a refund processed. If you wish to return a product after it has been delivered, please see the notes below for help and advice: Unopened products :If you purchase a product, or receive it as a gift, and subsequently do not require it, you can return it to us within 7 working days of delivery or purchase for a full refund, as long as the packaging is unopened. Opened products: If you buy a product online or by telephone, and are not completely satisfied with your purchase, you can contact us by email at customerservice@comet-accessories.co.uk or by telephone on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
My product is working but it does not correspond to my needs. Can I get a refund? You have the right to cancel your order within 7 working days of delivery. This applies only for the products purchased online or by telephone. We cannot accept cancellations and return of CD, DVD, Memory Cards, and many other products if the seal has been broken.
I purchased an item more then 7 days ago but I did not use it. Can I get a refund? Yes, you can get a refund because you didn’t use the product and the seal has not been broken. To get a full refund, call our Customer Information Centre on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
How long does it take for a refund to be credited to my account? When a refund is processed, it is automatically sent as a credit to your payment card. The refund should appear within a few days. If you experience a delay, this is likely to be caused by the banking processes. If you require further help or advice then please contact us by email at customerservice@comet-accessories.co.uk or you can call us from Monday to Sunday on 01482 592559. Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.

My account

How do I unsubscribe from your newsletter? To unsubscribe from our newsletter sign yourself in to your account and click on "unsubscribe".
I cannot remember my password. What can I do? If you forget your password when you try to identify yourself, click on " Forgotten your password?" Your password will be immediately sent to you by e-mail.
How do I create and consult my account? When you place your first order, you have to create a personal account. This is essential for us to process your order and administer your account (including debt tracing, collection and fraud prevention.) Also for you to follow your orders and parcel deliveries. The information that we currently collect is: name, address, delivery address, e-mail address and telephone number. From time to time we also ask for other details to help us provide you with improved products, services and promotional offers. The password that you choose and your email address allow you to identify yourself, to consult your account, orders and services that Comet-Accessories.co.uk allows you. You can also visualize your past orders, modify your password, your delivery address and subscribe to our newsletters.
How do I obtain promotional offers from Comet-Accessories.co.uk? Promotional offers are obtained from our newsletter. If you want to subscribe to our newsletters follow these stages: fill in the field "Receive our promotional offers!" with your email address and then click on "ok". Select from the list different types of e-mails that you would like to receive. Click on "Validate" and save your choices.
How to modify my login and my password? If you want to modify your login or password sign yourself in to your personal account by entering your password and email address. Then in the "Personal information" graphic box, click on "modify your login" or "modify your password".
Is my personal information held securely? The information that we currently collect is: name, address, delivery address, e-mail address and telephone number. From time to time we also ask for other details to help us provide you with improved products, services and promotional offers. To allow us to monitor and improve the site, we may gather information about you when you use it, including details of your domain name and IP address, operating system, browser version, cookie details and the Website that you visited prior to our site. Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are used to make the link between you and the information you have provided to the Website. This allows your shopping basket to be kept separate. Most web browsers automatically accept cookies, although this facility can be disabled. If you disable cookies from your browser you will not be able to create a shopping basket or place an order.
Will you disclose information about me to third parties? In order to provide you with a great level of service, we may pass on your contact details to Comet-Accessories.co.uk carefully selected business partners. This will only happen if confirmed by you in your account agreement and if we find it relevant.
Can I have access to the information that Comet-Accessories.co.uk holds on me? Upon payment of a small administrative fee, you are entitled to a copy of all information held by Comet Group PLC about you. Any incorrect information will be amended. If you are concerned that any of the information we hold on you is incorrect, or would like a copy of the information, please contact us by email at customerservice@comet-accessories.co.uk or call us on 01482 592559 from Mon-Fri 8.30am-6pm, Sat 9am-6pm, Sun 10am-5pm.
What will you do with my personal information? We will use this information to help us understand your browsing and shopping requirements. So we can offer you more relevant and timely products and services and improve your browsing and shopping experience with us. We need them to process your order and administer your account (including debt tracing and collection and fraud prevention). To enable us to review, develop and improve the products, services, special offers and events that we offer. Also to provide access to privileged areas of the website and provide additional information, to carry out market research and personalise your visit to our website and to keep you informed.
I have received an email from Comet-Accessories.co.uk asking me to provide my credit card details. What should I do? Comet-Accessories.co.uk will never request confidential information or security details in an email. If you do receive an e-mail that seems to have been sent from Comet-Accessories.co.uk asking for your personal banking details, passwords, PIN numbers, or you are suspicious in any way, please delete it immediately. Do not call any telephone number or action any request in the email.
What is a cookie? Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences. Internet Explorer 4 and above go to the Tools menu and select the Internet Options from the list. This will bring up a small window with many options. Go to the Security Tab, and click on the Custom Level Button. That will bring up another window with many options. Scroll down until you find the Cookies section. There will be two different cookie properties to set and three options for each. Make sure that both of them have Enable selected. After that click on OK twice. This will return you to the browser. Mozilla Firefox 1.0 and above go to the tools menu and select Options. This will bring up a small window with a list of categories. Select the Privacy category. In the right pane, select Cookies. Ensure that the "Allow sites to set cookies" option is selected. Click OK to accept the changes and return to the browser, you may need to close and re-open our browser to complete the changes. Apple Safari Go to the Safari menu and select Preferences. This will bring up a small window. In the top pane of the window, select Security. Next to Accept Cookies, select Always or only from sites you navigate to. Close the window and return to the browser. You may need to close and re-open our browser to complete the changes.